Ask.School

Acceptable Use Policy

Last updated: 26 April 2026

This Acceptable Use Policy sets out what you can and can't do when using Ask.School. It applies to everyone who interacts with the Service, including school administrators, staff, parents, and students — and to anyone using a public chatbot a school has chosen to publish.

It supplements our Terms of Service and Fair Use Policy. If anything here conflicts with a written agreement we have with your school, that agreement wins.

Permitted use

Ask.School is provided for educational purposes, as set by your school. Use the chatbots in the way your school intends — to ask questions, get help with schoolwork, find information, or interact with the school.

Prohibited content and behaviour

You agree not to use the Service to:

  • create, share, or request material that is unlawful, hateful, harassing, defamatory, or violent;
  • create, share, or request sexual content, or any content that sexualises minors;
  • encourage or describe self-harm, suicide, eating disorders, or other harmful behaviour outside of legitimate safeguarding contexts;
  • buy, sell, or describe the use of illegal drugs, weapons, or other illegal goods;
  • attempt to extract another person's private information, or impersonate someone else;
  • attempt to bypass safeguards — for example, by asking the chatbot to ignore its instructions, role-play around restrictions, or generate content the school has blocked;
  • attempt to extract or guess our system prompts, API keys, or other credentials;
  • write or transmit malware, exploit code, phishing pages, or scripts designed to attack other systems;
  • automate access (scrape, bulk-query, or load-test) the Service in ways that aren't sanctioned by your school or by us — see our Fair Use Policy;
  • copy, resell, sublicense, or white-label the Service without our written permission;
  • breach intellectual property, contractual confidentiality, or applicable law in any other way.

If a chatbot's system prompt restricts certain topics, treat those restrictions as binding rules — not puzzles to solve.

Age-appropriate use

  • Under 13. Schools are responsible for obtaining any required parental or guardian consent and for putting age-appropriate boundaries on what chatbots can do. Younger pupils should always have adult oversight when using AI tools.
  • 13 to 17. Older pupils may use the Service more independently, in line with their school's policies, but the safeguarding monitoring described below is always active.
  • Staff. Staff should use Ask.School consistently with their professional duties — including the school's safeguarding, data-protection, and acceptable-use policies for staff.

Safeguarding monitoring

We automatically scan chat content for safeguarding concerns — including signs of abuse, exploitation, self-harm, and bullying. If something is flagged, an alert is sent to your school's designated safeguarding lead. They review, investigate, and decide what action to take in line with the school's safeguarding policy.

Ask.School supports your safeguarding team — it does not replace human professional judgement, and it is not a substitute for the school's statutory duties.

If you are worried about your own safety or someone else's, tell a trusted adult at your school straight away. If someone is in immediate danger in the UK, call 999.

To report misuse of the Service that isn't an immediate safeguarding concern, contact your school administrator first. Schools and the public can also email [email protected].

Enforcement

Where we or your school detect a breach of this Policy, the response will be proportionate to the severity:

  • A chatbot may refuse to answer a request that crosses a content rule.
  • We may mask or redact content (for example, when our PII guardrails detect personal data being shared inadvertently).
  • Your school can suspend or remove access for an individual at any time.
  • We may suspend or terminate accounts or whole organisations where there is repeated, deliberate, or serious misuse — including jailbreak attempts, scraping, illegal activity, or content that endangers a child.
  • We will cooperate with law enforcement where required by law.

Changes

We may update this Policy as the Service evolves. The date at the top of the page tells you when it was last revised. Material changes are flagged through the Privacy Policy update process.

Contact

Acceptable Use Policy | Ask.School